Shopping & Signed Books — FAQs
Signed Editions
Where can I buy signed editions?
Signed copies are stocked exclusively in our online store at saddlessorcery.com. We work directly with indie authors to bring you personally signed editions — keep an eye on new arrivals and our social channels for restocks and limited drops.
Preorders
When will my preorder dispatch?
Preorder dispatch dates are estimated and depend on production, printing, and our author partners. We'll always keep you updated by email if timelines shift. Once dispatched, UK orders typically arrive within 2–5 business days.
Book Condition
Will my signed book arrive in perfect condition?
We pack every order with care, but due to the nature of book manufacturing and shipping, minor cosmetic imperfections — such as slight corner wear, light scuffing, or small printing inconsistencies from the publisher — can occasionally occur. These are not considered damage and may not qualify for a replacement or refund.
If your book arrives with significant damage, please contact us within 48 hours of delivery with photos and your order number.
Returns & Personalisation
Can I return a signed or personalised book?
Signed books and personalised items are non-returnable, as stated in our Refund Policy. This is standard for limited and bespoke editions. Please read our full policy before purchasing.
How long does personalisation take?
Personalised items require additional lead time. We'll include an estimated timeframe on the product listing — please allow extra days before dispatch compared to standard orders.
Gifting
Do you offer gift wrapping?
Gift options may be available on selected products — check the product page at the time of ordering. If you have a specific gifting request, contact us at hello@saddlessorcery.com and we'll do our best to help.
Orders & Support
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery at hello@saddlessorcery.com with your order number, photos of the damage, and packaging photos where possible. We'll resolve it via replacement, store credit, or refund where appropriate.
How do I get in touch?
Email us at hello@saddlessorcery.com — we aim to respond within 2–3 business days.